Return & Refund Policy
60-Day Money-Back Guarantee
We stand behind every Synevra order with a full 60-day money-back guarantee. If you are not completely satisfied for any reason, simply contact us within 60 days of your purchase date and we will refund your full payment — no questions asked, no hoops to jump through.
How to Request a Refund
- Email us at support@synevraskin.com within 60 days of your original purchase date
- Include your order number and the email address used at checkout
- Tell us briefly why you'd like a refund (optional — but it helps us improve)
- We will process your refund within 3–5 business days of approval
You do not need to return the product to receive your refund.
Refund Timeline
Once your refund is approved, please allow 3–5 business days for processing. Depending on your payment method and bank, the funds may take an additional 5–10 business days to appear in your account.
Refund Eligibility
- Refund requests must be submitted within 60 days of the original purchase date
- Refunds are available for orders purchased directly through this website
- Refunds are issued to the original payment method used at checkout
- One refund per customer per order
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 14 days with a photo of the damage. We will ship a replacement or issue a full refund — whichever you prefer.
Shipping Costs
Original shipping charges are non-refundable unless the return is due to our error (wrong item sent, damaged product, etc.).
Contact Us
Our customer support team is here to help. Reach us at:
support@synevraskin.com
We typically respond within 24 hours on business days.